REFUND POLICY
Last updated: 20/01/2026
This refund policy explains how cancellations and refunds work for Trust Kava services.
Trust Kava is operated by Prey Design Ltd. We provide supplier due diligence and third-party risk support for business clients.
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1. BUSINESS SERVICES ONLY
Trust Kava provides services to businesses, organisations, and professional bodies.
Our services are not intended for consumers. By requesting our services, you confirm that you are acting on behalf of a business or organisation.
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2. ENQUIRIES ARE FREE
Submitting an enquiry through our website is free.
You will not be charged for submitting an enquiry, asking about our services, or requesting an initial discussion.
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3. FEES ARE CONFIRMED BEFORE WORK STARTS
We will confirm the scope, fees, estimated turnaround time, and deliverables in writing before any paid work begins.
No paid work will start unless both parties have agreed the service in writing.
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4. CANCELLING BEFORE WORK STARTS
You may cancel a service request before work has started.
If no work has started, no fee will be charged.
If you have already paid in advance and no work has started, we will refund the amount paid.
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5. CANCELLING AFTER WORK HAS STARTED
If you cancel after work has started, we may charge for the work completed up to the cancellation date.
This may include time spent reviewing information, requesting documents, running checks, using third-party tools, preparing analysis, or drafting findings.
If you have paid in advance, we may deduct the cost of completed work and refund any remaining balance.
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6. COMPLETED REPORTS
Fees for completed reports are non-refundable unless we agree otherwise in writing.
This is because our reports are bespoke services prepared for your business based on the supplier, contractor, partner, or third party you asked us to review.
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7. SUPPLIER NON-RESPONSE
Some checks may require information or documents from the supplier or third party being reviewed.
If the supplier does not respond, refuses to provide documents, provides incomplete information, or delays the process, this does not automatically entitle you to a refund.
In these cases, we may complete the report using the information available and clearly identify any missing evidence or unresolved risk.
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8. DELAYS
Any turnaround times we provide are estimates only.
Delays caused by missing information, supplier non-response, third-party systems, public record availability, or events outside our control do not automatically entitle you to a refund.
We will keep you updated if a delay affects your service.
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9. THIRD-PARTY COSTS
Some services may involve third-party tools, databases, screening providers, public record searches, or other external costs.
Where these costs have already been incurred, they may be non-refundable.
We will aim to make any relevant third-party costs clear before work begins.
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10. PAYMENT TERMS
Unless agreed otherwise in writing, invoices must be paid within 30 days of the invoice date.
We may pause or refuse to provide services if payment is overdue.
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11. REFUND REQUESTS
To request a refund, contact us at:
Trust Kava
Prey Design Ltd
[insert email address]
Please include:
• Your name
• Your company name
• The service requested
• The invoice number, if applicable
• The reason for the refund request
We will review refund requests fairly and respond within a reasonable time.
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12. HOW REFUNDS ARE PAID
Approved refunds will usually be made to the original payment method or bank account used for payment.
We may ask for additional information to verify payment details before issuing a refund.
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13. CHANGES TO THIS POLICY
We may update this refund policy from time to time.
The latest version will be available on this website. The date at the top of the page shows when the policy was last updated.
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14. CONTACT US
If you have any questions about this refund policy, contact us at:
Trust Kava
Prey Design Ltd
Belmont Suite, Paragon Business Park, Chorley New Road, Bolton, England,
BL6 6HG
Info@trustkava.com